New Lilly Diabetes Solution Center and Helpline now up and running

CHICAGO – State Senator Omar Aquino (D-Chicago) encourages those struggling to afford insulin to contact the Lilly Diabetes Solution Center and Helpline by dialing (833) 808-1234.

“Access to life-saving medicine, like insulin, should be a right and not based on a person’s ability to afford it,” Aquino said. “I commend Lilly Diabetes for providing a resource that will help the many people struggling to control their diabetes because they simply can’t afford it.”

The new solution center and helpline is available Monday through Friday between the hours of 8 a.m. and 7 p.m. Callers are greeted by staff who will review each individual’s personal circumstances and work to identify low-cost options for insulin products.

“I represent a community, Humboldt Park, where the diabetes mortality rate for Puerto Ricans is higher than the national rate,” Aquino said. “I’ve seen family and friends cope with the condition and that’s why access to diabetes medication is so personal for me.”

According to the American Diabetes Association, nearly 13 percent of the Latino population in the U.S. live with diabetes. The Lilly Diabetes Helpline offers services in English, Spanish and several other languages.

The helpline offers numerous solutions for individuals searching for insulin, including: point-of-sale savings, information on accessing insulin through free clinics and immediate support surrounding insulin needs.